Privacy Policy
Effective Date: 19 May 2026
At Shinrai Counselling, we value your privacy, confidentiality, and emotional well-being. All personal information shared with us is handled with professionalism and care.
Information We Collect
We may collect:
- Full name
- Email address
- Mobile number
- Appointment and booking details
- Session-related notes and reports
- Payment confirmation details
Appointment & Booking Data
Clients may book counselling sessions through our online booking system. Appointments can be scheduled up to 2 months in advance using available time slots.
Confidentiality
All counselling sessions, reports, and client records remain confidential and securely stored. Information will never be shared with third parties without consent, except:
- When legally required
- In situations involving risk of harm or safety concerns
- For emergency support purposes
Session Reports & Client History
Session reports and counselling records are securely maintained by Shinrai Counselling for professional reference and continuity of care. Internal consultant notes may not be shared with clients.
Where applicable, summary reports may be shared with clients after the completion of sessions.
Notifications & Communication
Clients may receive:
- Booking confirmations
- Meeting links
- Session reminders
- Important service updates
Notifications may be sent through email/ SMS / WhatsApp.
Data Protection
We use reasonable administrative and technical safeguards to protect client information from unauthorized access, misuse, or disclosure.
Online Sessions
Clients are responsible for attending sessions from a private and secure environment to maintain confidentiality during online counselling.
Policy Updates
Shinrai Counselling reserves the right to update this Privacy Policy whenever necessary. Continued use of our services indicates acceptance of the updated policy.